ERP Support Technician

TRISON is a global company dedicated to the digitisation of spaces to generate unique experiences through the integration of audiovisual systems, spectacular content and innovative sensory marketing solutions.

TRISON is the European leader in audiovisual integration and one of the top digital integrators worldwide.

TRISON has 16 offices in 13 countries, deploys over 3,000 projects per year and is specialized in global brand roll-outs for the fashion & apparel, automotive and luxury industries.

You will be part of the TRISON team in the IT Systems department as ERP Support Technician in our office in A Coruña.

What will be your mission?

To provide IT support to company users and manage ERP-related queries and requirements, ensuring system functionality and operational efficiency under established quality standards.

What will your day-to-day life as a ERP Support Technician be like?

• ERP Configuration and User Management: Configure ERP modules, adjust parameters, and manage user roles and permissions to align with company workflows and security protocols.
• User Support and Training: Provide technical support for ERP issues, resolve user queries, document common issues, and conduct user training sessions with supporting materials.
• System Monitoring and Continuous Improvement: Monitor ERP performance, coordinate with infrastructure teams for optimal system operation, and collaborate with ERP providers on updates and feature enhancements.
• Process Optimization: Analyze and optimize ERP workflows in collaboration with departments such as Finance, Sales, and Operations to enhance business process efficiency.
• System Integration and Automation: Oversee ERP integrations with other systems, ensuring data consistency, and implement automation tools to reduce manual tasks and improve operational productivity.

What do we expect from you?

· At least 3 years of experience in IT support, ideally in tech companies.
· Hands-on experience with Navision/Dynamics Business Central.
· Familiarity with ticketing tools.
· Solid experience with Microsoft environments, including Windows, Active Directory, and Office 365.
· Strong written and spoken English, as the role involves providing support to users globally.

Why TRISON?

· At TRISON you will join an innovative company, with projects in more than 112 countries and in constant growth.

· If you are interested in technology, this is the place for you. You will be in contact with the most innovative technological solutions in the sector.

· Hybrid teleworking system: We are committed to a semi-presential work model with the possibility of teleworking on Fridays.

· Flexible working hours.

· 26 days holiday.

Do you want to get to know us better?

Here are some of our projects: https://www.trisonworld.com

Follow us on social media: https://www.linkedin.com/company/trisonworld/

If you think you can fit in this position and that this could be the new challenge you are looking for, join us!